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Operating a business on a daily basis dealing withcustomers can actually be frustrating and they often don'tmake it easy for you and your employees to treat themnicely.

You need to remember where all your revenue and sales comefrom for your business. Every dollar in sales that yourbusiness gets comes from these customers that can sometimesbe frustrating. You want to treat them well and hope thatmaybe they'll return another day happy and satisfied andbring family and mends.

The old saying, "The customer is always right", is reallynot true. One unhappy customer Cheap Jerseys From China , through word of mouth, cantranslate into a lot of lost customers. Just becausecustomers aren't telling you how good you are, often timesyou think Cheap Jerseys , "Everything must be okay." They may not come toyou and say, "That was a horrible experience, but theymight tell their family and friends that." Silence is notgolden.

Each person really has different theories on this Wholesale NHL Hockey Jerseys , but theyhave the potential to tell just one or many other peoplepositive or negative things about your business. Look at ahappy customer as free advertising. You might already knowhow much it costs for advertising.

It's been said that an unhappy customer will tell a minimumof 1-10 people their negative experience. Think about that.1-10 people automatically not doing business with you. Thatmight change the way you respond to someone. Just maybe areceptionist having a bad day and being rude on the phone -that person telling 1-10 people about that and they willnever do business with you.

The first step to a better relationship is to realizecustomers aren't different from anyone else. They arepeople with feelings, reactions, wants and desires. They've been studied for the last 50 years and during that time Wholesale Hockey Jerseys , more than any other time in history. It's your job tounderstand human drive, passions, emotions Wholesale Adidas NHL Jerseys , fears andtarget those emotions.

You want to always be looking for a response from them goodand bad. Every bad response you get from a customer is anopportunity to improve.

The second step is to reverse your "Money Plan" that isalways thinking of them as money machines. You want tothink, "How can you get them more - better - faster -easier - less expensive - higher quality - longer service-better benefits - more options - and more desirable thingsthat they want?"

In order for this to work you must think of your profitwill come as long as you are running the business can't think like this for long without ending up withmore value in your business or product or service. Agreater number of customers that are doing more businesswith you, doing it more frequently Wholesale NHL Jerseys Cheap , and they're doing itmore often for a longer term and they're giving youreferrals. Treat your customers like you want to be treated.

Abe Cherian is the founder of Multiple Stream Media,a leading performance-based Internet advertising company dedicated in helping small businesses createonline presence, brand recognition and online company web site:


Stem Cell banking a breakthrough to cure more than 75 life threatening diseases

Posted On : Jul-28-2011 | seen (202) times | Article Word Count : 463 |

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